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How to Rectify the QuickBooks Payroll Update Error 15221?

Are you looking for ways to fix the QuickBooks error code 15221? Do you know why you have this error in your QuickBooks application? Most of the errors in the QuickBooks appear updating the software, company files, or payroll services. A similar error, 15221, will appear while updating the payroll or downloading it manually in your system.

In the given article, we will talk about the error code 15221 in the QuickBooks that affect the updating or downloading of the payroll services or files, which is very important for the employees and the company to maintain the tax and other services of the company. You will also find out about the procedure that can help terminate this QuickBooks payroll error 15221 from your system, maintain your payroll record, and easily update it.

Also read: QuickBooks Couldn’t Connect to the Email Server problem

The factor responsible for QuickBooks error 15221

Manufacturers can lead to error 15221 in QuickBooks, there is a list of factors that can be the reason for this error in your computer. You can easily tackle them by understanding the reason behind the error and following the procedure to terminate it:

  • In case your Internet Explorer configuration is not compatible with the requirement of the QuickBooks software to download or update the payroll files.
  • Incompatibility of the digital signature to authenticate the browser and permitting the QuickBooks
  • The presence of corrupted files and documents in the software can lead to such error.
  • If there is a Firewall setting issue in your computer, then due to security reasons, it will lead to the failure and downloading of the update.

The procedure that can help to rectify the QuickBooks payroll error 15221

Follow the latest methods in order to rectify the QuickBooks error code 15221:

1st Procedure: Adding the Intuit URL as a trusted website


If the system creates a problem in detecting the website as genuine or a problem to the system, you can follow this process to add the website URL as a trusted and authenticate it in your system.

  • First, most, you have to press the Windows + R button on the home screen to open the run tab
  • You must enter the text Internet Explorer in the box and press Enter to manage the Internet Explorer setting.
  • Or else You can do it easily by network connection setting and selecting open Network and sharing center.
  • There you will find an option for internet properties.
  • Internet setting properties will appear on the screen; now, you have to scroll your mouth to the security option.
  • You will see a green tick with “Trusted Sites.”
  • After pressing that option, you will see the ” Sites ” option below.
  • Over this, you can write the URL of Intuit as per the version you are using.
  • Click on the Add
  • Confirm the setting and press the Close
  • At the last click on Apply and OK.

2nd Procedure: Digital signature certificate installation

  • Close all the QuickBooks programs from the task manager by ending the process.
  • Enter my computer and then C drive.
  • Look for the program files following Intuit and then QuickBooks.
  • You have to find the exe file.
  • By pressing the right click on that file, you can open the property box and select the properties option.
  • Then click on the Digital Signature.
  • Press the Details
  • You will see Digital Signature Details. After that, you can press on the View certificate.


  • You can install the certificate on this page and then press the next
  • Finally, you can press the Finish
  • After doing all these procedures, you can now restart your computer or laptop.
  • Open the application and try to download the update.


The QuickBooks Error 15221 is a payroll updating error that can affect your payroll services to update or download the files from QuickBooks. However, we discuss all the reasons for this error in your system. We also have discussed the various processes that can help terminate this error from your computer and update the payroll file easily.

For better assistance, you can also take help from our QuickBooks payroll error support expert by sending your problems to our Live chat support option, or you can also contact us by calling at 1-800-615-2347.

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