Ways to fix QuickBooks Outlook Email Not Working issue

QuickBooks is an accounting software that helps users overcome business accounting issues. The accounting process generates a lot of data that sometimes needs to be shared with customers, vendors, or any designated receiver. For its users’ convenience, QuickBooks allows sharing documents directly through the software using emails. MS Outlook is used to transfer the emails that are sent through QuickBooks. Recently, many users have reported their QuickBooks Outlook Email Not Working, due to which they cannot use emails in the software. This blog has all the reasons for this issue and the practical methods to rectify it. In case you are also troubled with this issue, keep reading the blog to know more.

Any help in fixing QB-related issues is available at 1.855.738.2784 by a certified support team.

About the issue

also be used to share tax forms, invoices, receipts, or account reports. QuickBooks uses MS Outlook to share these emails with the designated users. Emails can be severely affected due to internal issues in the software, and as a result, they are not sent. Many external factors other than the software can also be responsible for the failure to share the emails.


The causes for this failure in sending the emails are mentioned underneath-

  1. The QuickBooks might be automatically running in Administrator mode on your PC.
  2. The MAPI32.dll file is damaged due to a malware attack, or it is missing.
  3. Failure in connecting to the internet due to the Windows Firewall can also be the reason for unsent emails.

Recommended to read : QuickBooks Error 6000 77


The appropriate solutions to this issue with the emails in QuickBooks are-

Solution 1- Repair the damaged MAPI32.dll file

The MAPI32.dll is a very crucial file needed for messaging in Windows. It stores the information of the messaging applications and ensures the proper transmission of messages from Windows. Issues with this file will directly affect MS Outlook, and as a result, it might fail to deliver your emails. You must repair the file to use the emails again in your QuickBooks. Use the steps given below-

  1. You can find the MAPI32.dll file in C:\Windows\System32.
  2. Inside the System32 folder, search for ‘Fixmapi’ using the search panel on the top-right.
  3. You need to run Fixmapi.exe from the search results.
  4. Follow all the instructions to repair the file and wait for the repairing process to finish.
  5. Restart your PC after the file is fixed and retry sending emails from QuickBooks.

If the emails are still not being sent, use the next method.

Solution 2- Don’t let QuickBooks run in Administrator mode

If QuickBooks is automatically set to run in administrator mode, it can be a possible reason for the failure to send the emails. Follow the steps below-

  1. Open the folder that contains your QuickBooks files.
  2. Right-click on the QuickBooks.exe file and select the Properties option.
  3. Navigate to the Compatibility tab and uncheck the checkbox for Run as administrator.
  4. Click on Apply and then on Ok.


We have reached the end of this blog that aims to explain the causes of QuickBooks Outlook Email Not Working. You also read the methods that can easily fix this issue, and we hope you used them to make your QuickBooks trouble-free.

For any more queries, QB experts are always available for your help at 1.855.738.2784.

You may read also : QuickBooks runtime error r6025

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